Frequently Asked Questions
Everything you need to know about shopping with SACHA DRAKE.
How do I determine my correct size?
To ensure the perfect fit, please refer to our comprehensive Size Guide located on each product page. Our garments are designed to flatter various body shapes, and we provide specific measurements for bust, waist, and hips.
What is your return policy for online orders?
We offer returns on full-priced items within 14 days of delivery for a refund or exchange, provided the garment is unworn with tags attached. Please note that certain sale items may be final sale.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by location, usually ranging from 7-14 business days.
Do you offer international shipping?
Yes, SACHA DRAKE ships worldwide. Shipping costs and delivery timeframes will be calculated at checkout based on your specific destination.
How should I care for my SACHA DRAKE garments?
Each piece comes with specific care instructions on the internal label. We generally recommend a cold hand wash or dry cleaning for our premium fabrics to maintain their shape and longevity.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team immediately. Once an order has been dispatched, we are unable to make further amendments.